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RETURN & SHIPPING POLICY

 
RETURN POLICY
 
Thank you for shopping at VanTay.

We will accept returns if you can verify that the product you purchased was defective upon receipt. If that is the case, please email us with details of the product and the defect, within 48 hours of receipt of product at vantay@vantaystyles.com.  Pictures are welcomed but please limit to a maximum of 3. The product you return must be in the same condition you received it and in the original packaging.

 

Please return your purchase to:   

 

          Vantay

          1969 S. Alafaya Trail

          Suite 254

          Orlando, FL  32828

Refunds

  • When the product is received and inspected you will receive an email to let you know that your refund has been issued

  • Full refunds are allowed within 14 days of receipt

       (Note that calendar days include weekends but not                    bank holidays)

  • All items should be unwashed and unworn

  • Please use the service of a carrier that provides a tracking number

  • The return shipping cost is paid by you in all cases

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for:

 

  • Custom orders

  • Sale items

SHIPPING POLICY

Thank you for visiting and shopping at VanTay. Following are the terms and conditions that constitute our Shipping Policy for US orders.

Processing Time (time it takes to prepare the item(s) for shipment)

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email when the order is shipped.

 

Shipping Rates & Delivery Estimates

 

Standard Shipping in US $9.00

Express Shipping (2-3 Business Days) $35 

Major U.S. holidays are non-business days.